Pearlman's "Friggin' Sears"
Today I spotted a post by Jeff Pearlman that struck me. Jeff is a talented writer that always has interesting, thoughtful blog posts. He’s also from my hometown of Mahopac, New York so I like to see what he has to say because nine times out of ten I’m on the same page, and gobble up what he has to write.
This morning was no different. Jeff documented a horrific customer service experience with (what he referred to) as “Friggin’ Sears.” As I read the post I felt his frustration, and I applauded him for posting his gripe publicly. Jeff capped off his tirade:
Let me just say it: Sears sucks. Sears has always sucked. Well, maybe not always. But certainly dating back to the ’80s, when we had one at the Jefferson Valley Mall. Just a sloppy, cruddy, half-hearted store from a bygone catalogue era.
Man, I’m irked.
Suffice to say, Jeff was not happy with Sears.
When I noticed the blog I thought it would be interesting to share Jeff’s experience with Sears via Twitter. I found their Twitter account (@mysears) and proceeded to Tweet the following:
@mysears ….uhm, if you’re listening, you may want to take a read: I hate Sears. Hate it: http://bit.ly/1lHGo (via @jeffpearlman)
to which they promptly responded, and kicked off a little chat over the course of a few minutes that read as follows:
@cdessi Thanks for the heads up–I’ve reached out.
@mySears well that’s pretty darn cool.
@cdessi Thank you for saying so–we try very hard to make our customers happy.
Man, that really is pretty darn cool. Even if Jeff continues to loathe Sears (I remember just how horrible that Sears at the Jefferson Valley Mall truly was), I have to chalk this one up as a win for the customer service people at Sears. At least they’re listening. And that’s kind of half the battle, isn’t it?
